customer services

The customer service has been developed in line with the establishment of the Holding Company for Water and wastewater by establishing a hotline 125 to receive calls and complaints from citizens. The development stages have continued, establishing customer service centers, automating procedures and the documentary cycle, and raising the efficiency of service providers.

Where the Holding Company for Water and Wastewater has set a time plan for the development of customer service centers at the level of the Republic by targeting 248 customer service centers

Completing the development of customer service centers with the internal visual identity for 121 customer service centers.

Completing the development of customer service centers with the internal visual identity for 121 customer service centers

Completing the development of customer service centers with the internal visual identity for 121 customer service centers.

Developing the external visual identity for 71 centers

The system is being completed at the level of subsidiaries, and commercial branches are being targeted and developed to enter the system of customer service centers and prepare them to receive customers and provide a service of the required quality.

Completing the development of customer service centers with the internal visual identity for 121 customer service centers.

Create a 125 mobile application to provide bill payment services and receive complaints

For ease communication between citizens and water and wastewater companies

Completing the development of customer service centers with the internal visual identity for 121 customer service centers.

Introducing a home contracting service for a simple fee for those who wish to obtain the service in order to facilitate the citizens

Completing the development of customer service centers with the internal visual identity for 121 customer service centers.

Establishing customer service outlets in major clubs, neighborhoods and mass gatherings, and extending working hours during the evening shifts.

Completing the development of customer service centers with the internal visual identity for 121 customer service centers.

Providing mobile customer service cars to provide water and wastewater services to citizens in villages and remote places

To facilitate customers and reduce their burdens with a total of 23 mobile cars in the governorates of Cairo, Alexandria, Beheira, Dakahlia, Sharkia, Matrouh, Sohag

Completing the development of customer service centers with the internal visual identity for 121 customer service centers.

Developing the hotlines system in the subsidiary company to receive complaints from employees throughout the day

The call center system has been activated, and a unified program has been activated to register complaints received by the hotlines and link them to the Holding Company to monitor the progress of the complaint and the speed of its completion, and activate the WhatsApp service to receive customer inquiries and complaints